Frequently Asked Questions (FAQs)

Here are some common questions we receive from our partners and customers. If you have any further inquiries, please don’t hesitate to contact us.

General Company Information

1. Who is Ruich Value (Shenyang) Tech. Co., Ltd. and what do you do?

    • Ruich Value (Shenyang) Tech. Co., Ltd. has been a dedicated manufacturer and distributor of high-quality engine components for two decades. We specialize in both production and wholesale, providing reliable parts for a wide range of engine brands.

2. Where are you located?

    • We are located in Shenyang, China.

3. How long has Ruich Value been in business?

    • We have been operating in the engine components industry for 20 years, accumulating extensive experience and expertise.

4. Do you only sell wholesale, or can individual customers purchase from you?

    • While our primary focus is on serving distributors, wholesalers, and fleet managers, we can also accommodate inquiries from select end-users. Please contact us to discuss your specific needs.

Product Information

1. What types of engine components do you offer?

    • We offer a comprehensive range of engine components, including Crankshafts, Camshafts, Turbos, Cylinder Heads, Cylinder Liners, Cylinder Blocks, Injectors/Nozzles, Engine Bearings, Pistons/Rods, Piston Rings, Gaskets, and more.

2. Which engine brands do you support?

    • We proudly offer a wide range of engine components for most major engine brands worldwide. Our specialization includes, but is not limited to: Isuzu, Toyota, Mitsubishi, Caterpillar, Cummins, Deutz, Nissan, Kubota, Komatsu, Mazda, Perkins, Volvo, Iveco, Hino, Yanmar, Mercedes-Benz, MAN, STEYR, Hyundai, KIA, PEUGEOT, CITIZEN and many others. We are continuously expanding our coverage. Please inquire if you are looking for parts for a specific brand.

3. Are your engine parts new or remanufactured?

    • We primarily focus on manufacturing and distributing brand new engine components to ensure optimal performance and reliability.

4. Do you offer genuine or aftermarket parts?

    • We offer high-quality aftermarket parts that meet or exceed OEM standards, providing a cost-effective and reliable solution. we can also develop specific OEM parts per your requirement

5. Can you provide parts for specific engine models?

    • Yes, we offer a wide variety of parts for specific engine models within the brands we support. Please provide your engine model details when inquiring.

6. Can you develop specific engine parts based on a drawing or sample?

    • Absolutely! We have the capability to develop specific models based on your technical drawings or samples. This allows for customized solutions to meet unique requirements.

7. How can I get a product catalog or list of available parts?

    • You can browse our product categories on our website [ruichautoparts.com]. For a detailed catalog or specific inquiries, please contact our sales team through the website or via email.

Ordering and Shipping

1. How can I place an order?

    • You can place an order by contacting our sales team directly through our website, email, or phone. We will guide you through the process.

2. Do you have a minimum order quantity (MOQ)?

    • Yes, our MOQ may vary depending on the product. Please contact our sales team for specific MOQ information.

3. What are your payment terms?

    • Our payment terms will be discussed and agreed upon during the order process. We typically accept various payment methods, including bank transfers and letters of credit.

4. What are your shipping options and costs?

    • We offer various shipping options, including sea freight, air freight, and express delivery, depending on your location and urgency. Shipping costs will be calculated based on the order size and destination. We can provide a shipping quote upon request.

5. Do you ship internationally?

    • Yes, we have extensive experience in international shipping and can ship our products worldwide.

6. What is the lead time for orders?

    • Generally, lead times vary depending on the specific product, the order quantity, and whether it’s a standard or custom order.
    • For products that are in stock, we typically ship within 2 to 4 business days.
    • If the product is out of stock or we have insufficient inventory, please contact our sales team to confirm the exact lead time.

7. How can I ensure I order the correct Injector or Nozzle for my engine?

    • Since Injector/Nozzle is a common parts which the same part can be used on few different engines, To ensure you receive the correct Injector or Nozzle, please provide our sales team with the accurate OEM (Original Equipment Manufacturer) part number. This will allow us to verify compatibility and ensure you receive the right product for your engine.

8. How can I ensure I order the correct Turbocharger for my engine?

    • To ensure you receive the correct Turbocharger, please provide our sales team with the accurate OEM (Original Equipment Manufacturer) part number. This is the most reliable way to guarantee compatibility with your specific engine model.

Quality and Warranty

1. What is the quality of your engine parts?

    • We are committed to providing high-quality engine components. We utilize strict quality control measures throughout our production process to ensure reliability and performance.

2. Do you offer a warranty on your products?

    • Yes, we offer a warranty on our products. The specific warranty terms may vary depending on the product. Please inquire with our sales team for details.

3. What should I do if I receive a damaged or incorrect part?

    • Please contact our customer service team immediately if you receive a damaged or incorrect part. We will work diligently to resolve the issue promptly.

Technical Support and Collaboration

1. Do you offer technical support for your products?

    • Yes, we can provide technical support and guidance regarding our products. Our experienced team can assist with installation and other technical inquiries.

2. Are you looking for distributors or partners?

    • We are always looking for opportunities to expand our network of distributors and partners. If you are interested in a partnership, please contact us to discuss potential collaborations.

For Fleet Managers

1. Can you provide parts in bulk for fleet maintenance?

    • Yes, we specialize in supplying parts in bulk for fleet maintenance. We can offer competitive pricing and reliable supply for your fleet needs.

2. Can you help us identify the correct parts for our fleet vehicles?

Absolutely. Please provide us with the engine models and specifications of your fleet vehicles, and our team will assist you in identifying the correct parts

For End-Users (with consideration for their limited direct access)

1. Where can I purchase your parts if I am an individual user?

    • While we primarily work with distributors, please contact us with your specific needs and location. We can either assist you directly or recommend a trusted distributor in your area.

OEM Identification for Turbochargers and Fuel Injectors/Nozzles

  1. Turbochargers:To ensure you order the correct turbocharger for your specific application, please locate the OEM (Original Equipment Manufacturer) part number on the turbocharger itself. The OEM part number is typically found on a metal tag or plate affixed to the turbocharger housing.Turbo OEM identification Turbo OEM identification
  2. Fuel Injectors/Nozzles:To ensure you order the correct fuel injector or nozzle for your specific application, please locate the OEM (Original Equipment Manufacturer) part number on the injector/nozzle itself. The OEM part number is often engraved, etched, or printed on the body of the injector or nozzle. Fuel Injector OEM Identification