Shipping Policy

At Ruich Value (Shenyang) Tech. Co., Ltd., we understand that reliable and efficient shipping is crucial to your business. Our shipping policy is designed to provide clarity and transparency about our shipping processes for all our valued customers, whether you are a distributor, wholesaler, fleet manager, or end-user.

Shipping Destinations:

Ruich Value ships engine components both domestically and internationally. We serve clients across the globe and are committed to providing reliable shipping options no matter your location.

Shipping Methods:

We offer a variety of shipping methods to suit your needs, including:

  • Sea Freight: Cost-effective for large or heavy orders of engine parts, ideal for bulk shipments of components like crankshafts, cylinder heads, and cylinder blocks.
  • Air Freight: A faster option for urgent orders of diesel engine parts, suitable for components like turbochargers and fuel injectors.
  • Express Courier: The fastest shipping method for smaller orders, and for those who need their auto parts urgently.
  • Other: Depending on your location and order size, we may offer other specialized shipping options.

Lead Time (Handling Time):

  • We strive to process and prepare your order for shipment as quickly as possible. Typically, our handling time is between 2-4 business days for items in stock.
  • Please note that lead times may vary depending on the product, order quantity, and whether it is a standard or custom order.
  • For specific lead time inquiries on heavy equipment parts or wholesale auto parts, please contact our sales team.

Shipping Costs:

Shipping costs are calculated based on several factors, including:

  • The weight and dimensions of your order.
  • The shipping destination.
  • The chosen shipping method.
  • Any additional services such as insurance (if applicable).
  • We will provide you with a shipping quote prior to processing your order to ensure full transparency.

Customs and Import Duties:

  • Please be aware that international shipments may be subject to customs duties, import taxes, and other related fees as determined by the importing country’s customs regulations.
  • All such charges are the sole responsibility of the customer, and Ruich Value is not responsible for payment of these fees.
  • We advise you to check with your local customs office for any applicable fees.

Order Tracking:

  • For most shipping methods, we will provide you with a tracking number once your order has been shipped.
  • This tracking number will allow you to monitor the progress of your shipment online.

Packaging:

  • We take great care in packaging our products to ensure they arrive in excellent condition.
  • Most of our packing materials are neutral carton boxes or fumigation-free wooden boxes to meet international transportation requirements
  • Our experienced team uses appropriate materials for each product, including secure boxes and cushioning to protect your engine parts during transit.

Shipping Insurance:

  • We offer shipping insurance options, which can be arranged at your request and at an additional cost.
  • Please inquire with our sales team if you wish to purchase insurance for your order.

Lost or Damaged Orders:

  • In the rare event that your order is lost or arrives damaged, please contact our customer service team immediately.
  • We will work with you to resolve the issue and ensure a satisfactory outcome.

Payment for Shipping:

  • Shipping costs are typically included as part of the order invoice, and will be added during the order process. We will discuss available payment options with you when you place your order.

Expedited Shipping:

  • We may offer expedited shipping options for urgent orders. Please contact our sales team to discuss your specific requirements and receive a quote.

If you have any questions about our shipping policy, please feel free to contact our sales team. We value your business and will work to ensure that your order of engine parts arrives as quickly and efficiently as possible.